Credit Control

Company

Pelsis NV

Country

Belgium - Bornem

Job Title

Credit Control

Reports to

Head of Accounting

Purpose

To make sure invoices are paid by our customers as correct as possible and get the overdue days kept to a minimum. Posting bank statements, answering mails, sending out reminders, calling customers

Key Accountabilities

Credit control

• send out reminders for Pelsis Belgium NV and Edialux Netherlands BV
• Call for outstanding invoices of both companies in languages DE/FR/EN/NL
• Add reactions of customers in follow up files
• Answering the reactions of customers in a polite and business improving way
• Notify sales if customer is overdue without reason
• Make sure customer is fully aware of his debt towards Pelsis Belgium or Edialux Netherlands
• Do communication with lawyer if customer needs to be send through
• Keep everyone in the business aware of actions taken and /or problems with customers
• Keep clean aging
• Escalate things in the business if customer experiences problems
• Take credit reports on new / existing customers
• Make decisions on payment conditions and follow up
• Follow up blocked orders
• Follow up paid proforma orders
• Build up good relationship with customers so they pay timely and if anything, we can respond to their request /actions on a polite way
• Give statements by request of customer
• Check master data customer
• Follow up on risk categories

Accounting help

• post bank statements
• Make direct debit files to send to bank
• Make documents to add new customer to direct debit and do communication
• Send out mails to customer for unknown payments
• Send out mails to customer for incorrect financial discounts

Required Skills and Qualifications

Experience:

• Bachelor degree Accounting
• Extravert personality
• Speaks French, German, English, Dutch
• Can follow accounting postings to clean up accounts
• Solid experience at Management Information (MI) reporting
• Strong negotiation and persuasion skills
• active listening skills
• Good at judgment and decision making
• Excellent problem solving and being a solution focused person
  
• MS Office proficiency (Word, Excel, PowerPoint, Outlook) as well as CRM package

Skills:

• Strong negotiation and persuasion skills
• active listening skills
• Good at judgment and decision making
• Project management and presentation skills are of a great advantage
• Outstanding at conflict management and resolution, teambuilding and social awareness