JOB DESCRIPTION

Company

Pelsis Belgium NV

Country

Belgium

Job Title

Customer service representative

Reports to

Team leader customer service

Purpose and background

Ensuring high level of customer service by responding to all incoming customer inquiries, processing orders and
dealing with all incoming complaints

Nature and Scope



  • Deliver high quality and proactive support to our customers
  • Liaising with sales, purchasing, warehouse and accounting department.
  • Pursue and preserve customer satisfaction

Key Accountabilities

  • Be responsible for the order processing in SAP (customer orders – intercompany orders –
    merchandising orders)
  • Regular point of contact (phone/mail) for
    customer requests
  • Effectively handle customer complaints
  • Reporting stock ruptures
  • Be a backup for colleagues in your team
  • Create customer intimacy

Required Skills and Qualifications



  • A minimum of 3 years of experience in customer service
  • Language skills: Dutch, French and English
  • Preferred experience with SAP and/or CRM Microsoft Dynamics
  • High customer focus
  • Good priority setting and time management.
  • A hands-on, problem solving mind-set with a flexible attitude
  • Proactive way of working
  • Positive attitude
  • Team player but being able to work independent.

To apply for this role, send your resume to Monique.vanBartHemmes@pelsis.com

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