Warehouse manager

Company

Pelsis Belgium NV

Country

Belgium

Job Title

Warehouse manager

Reports to

Operations Manager

Purpose and background

Senior leadership and direction of warehouse and facilities staff in meeting the needs of the business

• Daily leadership of warehouse and facilities employees in the execution of order picking and packaging schedule.
• Work as part of Senior Leadership team to deliver business plans for development and growth. Including new product launches and product transfer.
• Ensuring all warehouse activity is carried out in a safe and compliant manner working closely with Level 2 Prevention Advisor.
• To ensure compliance to the “Code of Well-being at work”, Council Directive 89/391/EEC 12^th June 1989.

Warehouse Management

• Produce weekly staff rota for all warehouse areas and cascade in weekly briefing with team.
• Approval and management of staff holiday requests maintaining required levels of resource to achieve production schedules.
• Manage staff attendance issues proactively following HR Policies and procedures to support staff welfare and attendance levels >98%.
• Carry out monthly staff 121 meetings to facilitate positive feedback and discuss areas for development.
• Develop and maintain Planned Preventative Maintenance programme for equipment and facility.
• Develop and maintain Standard Operating Procedures for the operation of all equipment and processes. Ensure all staff are trained and compliant with SOPs.
• Ensure warehouse operations are compliant with good warehouse practices.
• Develop warehouse KPIs, track and publish to create a culture of continuous improvement.
• Participate in Regulatory and Customer audits by hosting tours of the facility and providing information and overviews as required.
• Lead a culture of continuous quality improvement by constant monitoring and review of ‘Events’, ‘Deviations’ and ‘Customer Complaints.’
• Investigate Customer Complaints putting in place corrective and preventative actions.
• To lead, develop and promote the change management system within warehouse including any validation requirements arising from a change.

• To alert the Senior Management of any quality critical issues in relation to product quality, health and safety or environmental controls.

Business Management

• To review and monitor regularly top line operational performance and general business issues in conjunction with the other Senior Managers.
• To continuously develop departmental systems to gain efficiency improvements and best use of resources.
• As part of the senior management team, proactively review existing company policies and develop new ones to meet the needs of the business.
• To ensure an effective communication cascade is established and maintained for all levels of information to be disseminated throughout the production team.
• To develop and maintain a staffing plan and effectively plan recruitment and working hours to avoid short staffed situations.
• To prepare and manage warehouse budget and spending. Carry out monthly review with finance controllers and take necessary action to ensure budgets are maintained and controlled.
• To translate a new business opportunity into an active project subject to General Manager approval.
• To proactively support the Pelsis Operation by helping in other departments which may be busier than your own at a particular time.

Definitions:

• GWP=Good Warehousing Practice
• KPI=Key Performance Indicator
• SOP=Standard Operating Procedures

Key Accountabilities

Treating Customers Fairly (TCF)
All staff (irrespective of grade) has responsibility for ensuring the fair treatment of customers throughout all aspects of the customer journey. Staff should be able to demonstrate an understanding of what is required and expected of them in order to do this.
TCF Responsibilities:

Identify and address potential TCF issues within area of responsibility
Identify and (where appropriate) implement improvements within area of responsibility in relation to TCF issues
Diversity
All staff (irrespective of grade) has responsibility for understanding and complying with Equal Opportunity Policy. All staff should promote an inclusive work environment, where colleagues are treated with dignity and respect.
The principles of equality will be applied in recruitment, training, staff development, pay, terms and conditions of employment, allocation of work, promotion, dismissal, work life balance and grievance & disciplinary procedure.
Corporate Social Responsibility (CSR)
We will provide our employees with a comfortable safe and healthy working environment whilst promoting personal development and work life balance. We expect all of our employees to respect our stakeholders, the wider communities in which we operate and the natural environment.
All staff have a responsibility to ensure that everyone within the Company is free from any kind of bullying or harassment.

• Manage and develop promotional plans, materials and support the sales team with requests.
• Plan and execute a communication plan and digital strategy with local agencies
• Create briefs for the graphic design team and review product packaging
• Plan and execute new product launches and reviews and liaise with product/brand managers to identify product development opportunities
• Prepare marketing and sales data reports
• Keep track of competition and market evolution
• Assist other projects as required